Using My Library

What is My Library?

My Library allows you to access your personal account details where you can:

  • see what items you currently have on reserve, if they are available to be picked up or see your current place in the reserve queue
  • see your current loans and overdue loans
  • renew your loans if they are not overdue
  • see what items you currently have booked
  • see your current requests
  • cancel your current reservations, bookings or requests if they are no longer needed
  • create new alert profiles and update your existing profiles
  • review, update and delete any ratings and comments you have created
  • view a history of your previous loans, reservations, bookings and requests
  • view and update your address and contact details

It also provides access to the records in your savedlist. You do not need to be logged in to use your savedlist, but you do need to be logged in to access your personal account details.

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Logging In

You will need to login in order to access your personal account details. Once you have logged in, Spydus will remember your login details for the duration of your login session. If you want to place a reservation, booking or request you will not need to identify yourself to the system again. If you attempt to place a reservation, booking or request without being logged in, you will be prompted to enter your Borrower ID and PIN and this identification will last for the duration of the current transaction only.

To login:

  1. Locate the My Library menu in the Navigation panel and select Login. You can also login from the Home Page, from the top navigation bar and from the Quicklinks panel.
  2. Enter your borrower ID (which is the barcode from your library card) and your PIN.
  3. Click the Login button.

If your login is successful, your account details summary page will be displayed. You can access your account details at anytime during your login session. If you have been debarred from using the library you may be prevented from performing certain transactions such as placing reservations.

Forgot your PIN? - do the following:

  1. Locate the My Library menu in the Navigation panel and select Forgot Your PIN?
  2. Enter your borrower ID and your surname.
  3. Click the OK button.

Your current PIN will be sent to your registered email address. Please contact us if you don't have an email address.

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Logging Out

To protect your privacy, please ensure you logout when you have finished using the system. If you have left your session inactive for more than 20 minutes, the system will timeout your login session (you will be given 60 seconds notice).

To logout, Locate the My Library menu in the Navigation panel and select Logout. You can also logout from the far right hand side of the top navigation bar. You will be returned to the Library Home Page.

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Summary Listing

The My Account ~ Summary listing page provides a detailed breakdown of your current account position. Hyperlinks are provided from the information displayed on this page to enable you to view more detailed information. This page is divided into a number of sections which will only appear if appropriate:

Alerts

This section displays the following pieces of important information:

  • Any current traps associated with your card - for example if you are currently debarred
  • A link to your current outstanding fines and charges and the total amount of these charges
  • A link to a list of items currently overdue
  • A link to a list of reservations avialable for your collection

Messages

This section displays a list of any current messages. Please contact us to remove these messages if they are no longer current.

Loans

This section is always displayed and includes a summary of the number of items currently on loan to you. These items are listed according to their current status as follows:

  • All current loans
  • Overdue loans
  • Loans you have claimed to have returned
  • Loans you have reported as being lost
  • Loans we have designated as being lost

If there are any items in these categories, a link is provided to display detailed information for each loan. Use these links to renew your loans.

Reservations/Bookings

This section displays information regarding your current reservations and bookings. The following information is displayed:

  • Reservations available for pickup
  • Reservations not yet available
  • Current bookings
  • Current booking events

If there are any items in these categories, a link is provided to display detailed information for each reservation or booking. Use these links to cancel your reservations or bookings.

Other

This section displays information about the following:

  • Current alert profiles
  • Current requests
  • Ratings and comments - Approved by library staff
  • Ratings and comments - Declined by library staff
  • Ratings and comments - Pending review by library staff

If there are any items in these categories, a link is provided to display detailed information for each item. Use these links to cancel requests, amend your alert profiles and update ratings and comments.

History

This section displays a history of the following:

  • Previous loans
  • Previous reservations
  • Previous bookings
  • Previous booking events
  • Previous requests

If there are any items in these categories, a link is provided to display detailed information for each item.

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Personal Details

The My Account ~ Personal Details page allows you to view and update your current address and contact details. You can also change your library PIN using this facility (see below).

To change your PIN:

  1. Login to My Library and access the My Account ~ Personal Details page.
  2. Enter your new PIN. Your PIN must only contain alphabetic characters and numbers and must be between four and ten characters in length.
  3. Re-enter the same PIN in the confirm new PIN input box and then select the Update button.

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Renewing Loans

This facility allows you to renew loans online depending on the library's renewal policy.

To renew your loans:

  1. Login to My Library and access the My Account ~ Summary listing page.
  2. Select the link to display all Current loans.
  3. If you want to renew individual loans select by ticking the checkbox for each loan you would like to renew then click Renew Selections.
  4. If you want to renew all your current loans, click Renew All.

Now please wait while the system processes your selections. Your list of loans will be returned showing the result for each renewal in the status column. Some renewals may not be successful. Please note the new due date for each loan.

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Cancelling Reservations and Requests

This facility allows you to cancel your current reservations and requests if they are no longer required.

To cancel reservations:

  1. Login to My Library and access the My Account ~ Summary listing page.
  2. Select the link to display your current reservations.
  3. If you want to cancel individual reservations select by ticking the checkbox for each one you would like to cancel then click Cancel Selections.
  4. If you want to cancel all your current reservations, click Cancel All.

Now please wait while the system processes your selections. Your list of reservations will be returned showing the result for each cancellation in the status column.

Requests may only be cancelled individually. To cancel a request:

  1. Login to My Library and access the My Account ~ Summary listing page.
  2. Select the link to display your current requests.
  3. Select the request you would like to cancel by clicking the link in the ID/Title column. This will display the record in full display.
  4. NOTE: You cannot use your My Account to cancel a request that the library has already begun to process. For these you will need to contact the library. If a request has not been processed yet, the option to cancel it will be available at the top of the display.
  5. Click Cancel Request.

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Ratings and Reviews

This facility allows you to review, update and delete the Ratings and Comments records you have previously created while searching the Library Catalogue. You may delete any of the records you have created, but you may only update records which are still to be reviewed by library staff. Once these records have been approved or declined, they may no longer be updated as that would mean they would need to be reviewed again.

To delete a ratings and comment record:

  1. Login to My Library and access the My Account ~ Summary listing page.
  2. Select the link to display your ratings and comments records.
  3. If there is only one record selected, it will be displayed in full display. If there is more than one record, the records will be displayed in brief display and you will need to select the record you would like to delete by clicking on the title link.
  4. Click Delete Comment.

To edit a ratings and comment record which is pending review by library staff:

  1. Login to My Library and access the My Account ~ Summary listing page.
  2. Select the link to display your pending review ratings and comments records.
  3. If there is only one record selected, it will be displayed in full display. If there is more than one record, the records will be displayed in brief display and you will need to select the record you would like to edit by clicking on the title link.
  4. Click Edit Comment.
  5. Make the required changes to the ratings level and your comment then click Update Comment.
  6. You can also delete this record from here as well.

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This page was last updated on 19-November-2009